Frequently Asked Questions
Do the products have a warranty?
Yes, haureo offers a 1-year warranty on all products, with an additional year for those who choose to do so during checkout.
If I don't like it, can I return it?
Certainly! You have up to 14 business days to return it if you're not satisfied.
Can I track my order?
You can track the status of your order on our website by simply entering the corresponding code.
Can I change or cancel an online order?
If you want to cancel, check if it can be done automatically through our website. If not possible this way, contact us through the available means, and we'll do our best to help you, depending on the status of your order.
What is the delivery time?
The estimated delivery times are approximate and based on recent deliveries. Presently, they vary between 8 to 12 days. As your apparel is uniquely designed and requires manual production, kindly anticipate a production time of 5 business days before your order is dispatched from our workshop
How do returns work?
Haureo accepts returns and is at your disposal to assist you: info@haureo.com
Information:
You have up to 14 business days after receiving it to make returns. Reasons for requesting a return:
- Defective item;
- Incorrect item delivery;
- Not satisfied. The order must be returned in its original packaging and in perfect condition, without any signs of use. Haureo assumes no responsibility in case of loss or damage during the return shipment. After receiving your order and verifying its condition, the value will be entirely refunded using the same payment method.